frequently ask questions
So what Exactly is a Spyware, and how can it damage my computer? (Or "adware") Any type of software that transmits your personal information withoutyour knowledge. Your Private information is then sent through the Internet and may be collected for invasive advertising purposes or, worst of all, to steal security identity, or other information such as passwords to online accounts or credit card details. Spyware may be installed along with other software or as the result of a virus infection, going to the wrong site. And since spyware is a program, it too will use up your system resouces, decreasing your available memory on your computer!
What Exactly is a Virus, and how can it damage my computer?A Computer Virus is a software program capable of reproducing itself and usuallycapable of causing great harm to your entire system. Some viruses are mild, but many others are destructive and can wipe out the computer's memory or cause more severe damage making your system completely inoperable! And since a virus is a program, it too will use up your system resources, causing your computer to slow down!
Can I bring my computer to your location for repairs?
We offer remote and on-site service. There was a time when carry-in service was the only support available but with today's sophisticated equipment and peripherals, remote and on-site support are required for most service issues. The one major downside to carry-in service, especially if you are encountering issues, is that the computers environment or connections may be the issue. Carry in service removes your equipment from it's environment and typically makes repairs less effective.
Can I connect all of my computers in my house to the internet?
Yes. We can configure as many computers to go on the internet, and have all of your computers print to your newly networked printer.
Are your technicians fully qualified to carry out computer repairs?
Yes. All of our computer repair technicians are experienced and have at least 5 years experience in computer repairs and maintenance. All our technical staff are rigorously vetted and trained prior to their full time employment. We serve a variety of private and business customers across the Mid-West area.
Do you guarantee your work?
Yes. All of our work is always guaranteed. We pride ourselves in offering the highest level of service and customer satisfaction. We want your computer up and running so that you can tackle your day to day tasks with ease!
What computer brands do you repair?
We repair all major brands, including Dell, Toshiba, Sony, HP, Compaq, IBM, Acer, Gateway and Emachines.
Can you help setup my printer?
Yes. Our technicians are trained to troubleshoot and diagnose printer connectivity issues. We also can help you setup your ipod, webcam, and any other peripherals.
Do you charge to diagnose issues on my computer?
Yes, however the $49.00 charge is waived upon completion of all computer repairs by our certified technician. The more information you can provide to us, the better and faster we can assess and resolve your computer related problem. For more severe issues, diagnostics can take longer than the fix itself. We are always looking for the fastest, most safe and secure way to get you up and running again without the loss of data or functionality. We may also recommend a complete Operating System re-install or purchasing a new computer. Our technicians will give your options so that you may select the one that best suits your needs.
Do you support old computers?
Yes, we can support machines that are running any of the following: Microsoft 2000, Windows XP, and Windows Vista. If your computer is older than 5 years, we recommend purchasing a new computer. Our technicians can consult you on your next computer purchase, typically saving our clients hundreds of dollars in unnecessary software and hardware configurations.
If you have any questions not answered here please contact Pryme Solutions.